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Fall Desksides - are you on them, do you know what they are?

Yesterday I was at a great business breakfast with Candace Craig, the pr and marketing strategist at Tarte Cosmetics.  Candace does just wonderful things for the brand and their pr and marketing strategy.  While catching up on all things public relations we began talking about our fall desksides.  For those of you who don't know, desksides are when you actually do a "meet and greet" with the editor who covers your brand's categories (fashion/accessories/food/business/etc) and really get face time to pitch them and show them the products you can share with their readers.  

We tend to do them every season to show them what's coming up in the following season.  For instance, though it's May to us in the real world, in the magazine world they're pulling ideas and products for fall, so they need to see items they can showcase that will be available 4-6 months from now.  Desksides are great because you can show them how your products work, connect and build a relationship with valuable contacts, and really share your whole line without having to rush through an email. 

How many to people schedule?  I personally have over 18 in the next couple weeks and am still booking, to give you an idea of how busy they can be.  A tip?  Schedule several at the same magazine for the same day so you can stay in the building and work your way around the different publications.

Want some more tips?  I found a great online article by an editor from Rachael Ray Magazine with the editor's side of things - enjoy!

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A Couple PR Spring Training Tips Just in Case You Missed Our Call!

I had a blast on Weds hosting a free PR Spring Training course and was so glad so many of you could join me.  It's often hard to weed through all the messages about what to do, when to do it, or what's a "must know".   Because of this I was happy to share some tactics that you should be employing RIGHT NOW if you are hoping to see results two weeks, or two months from now.

During the call we went through the ten areas of 360 Degree PRtm  you should be focusing on throughout your media campaign, and also talked about them in terms of spring and summer training.  Just like when you work out your body you should train all of the different muscles, 360 Degree PR asks you to regulalry work with mutliple areas of your campaign.  Here are a couple tips we discussed:

PRODUCT/SERVICE:
Your product should be the easiest thing for you to pitch, whether it's a tangible good or a service your company performs.  At this point in the year you should have an updated media kit with your line sheets (including retail pricing),  look books, a press release or two (one about your launch one that's more current), and any fact sheets.  Also if you have any great press be sure to include it.  You should also always have pitches on hand that you can copy and paste into an email....do you have at least a short lead and long lead pitch good to go right now?

For Spring Training you must be sure you have created both a short and long lead pitch along the lines of your product.  Short lead could cover spring or summer travel, vacations, health, mother's/father's day, graduation, spring/summer fashion or any other short lead of seasonal stories your product or service could create a story about, or contribute to a story about  - or go a step further and find like minded brands to create a more full segment!

For long lead you should be thinking about what will be happening 3-4 months from now and how you can spin your good or service into it.  This includes holiday pitches as gift guides close early (they are such a big undertaking) and start early, so be sure they have your product first.  That means you also need to prepare a seasonal pitch with photos of your holiday offerings you should be sharing with people within the next month or two!  (Check with your target outlets for their deadlines or check the Tin Shingle Editorial Calendar database if you're a member).

USING PROFNET & HARO FOR REASONS OTHER THAN LEADS
Another tip I shared during this week's call was a trick I use to find the best contacts for my brands, as well as to figure out what the hot stories are in the short lead press so I can pitch accordingly.  Like many of you I am sure someone in my office checks HARO daily, and we also subscribe to Profnet to get leads.  Beyond using these great services to find out what reporters are looking for stories like ours and pitching them, I also use it to find out what the hottest stories in short lead media are.  That's as easy as reading all the queries headlines through - common threads emerge.  I tend to also read exactly what they're looking for.  It not  only shows me what is and isn't being covered yet, but it also often wakes up my own creativity about different angles I can come up with for completely unrelated stories I'm working on.

Though I would never pitch a reporter off topic whether they had a query on HARO or Profnet, I do take note daily of what reporters cover what stories and get to know specific writer's beats.  It also helps me get very familiar with who works at what outlets and what they gravitate to subject wise.  If someone does seem like a great fit, I'll note their name and subject and keep them in mind for future pitches they may be interested in.

Hope that helps and hope to see you at our next call!

The #followfriday Hashtag: How & Who Started It

Several people ask: "What is the hashtag aka # symbol in Twitter?" And I answer: "It is a way to organize a conversation on Twitter. Anyone can start one." And sometimes that doesn't get understood by the person seeking the answer to this question. So I did a little Googling to find out who started the #followfriday hash tag, which is one of the most well known uses of the # (hashtag). #followfriday is now a tradition on Twitter on Fridays, where people name a few Twitterers who they enjoy following. It is a way to recommend people to help them gain new followers. So perhaps this will help clarify the hashtag question and how it is used:

One day, this guy named Micah Baldwin was reflecting on his wonderful friends, who he followed on Twitter, and thought to himself: "I want others to follow them too."
(Quick note from Katie: There is actually an Arabic word for this...it is when you like something so much that you want someone else to enjoy it...like you are eating a piece of blueberry pie with ice cream on top, and you are down to your last bite, and your friend comes in, and you insist that your friend takes the last bite so that she too can experience it.)

So Micah logged into his Twitter account and said to no one in particular (aka all of his followers): "I am starting Follow Fridays. Every Friday, suggest a person to follow, and everyone follow him/her. Today it is @fancyjeffrey@w1redone (who is now @dannynewman)."

Micah says that almost immediately afterward, one of his followers, @myklroventine piped up and said: "@micah Great idea! You need a hashtag for that! - #followfridays"

Micah then sent a few Twitter messages (aka "tweets") to some key people, who may or may not have helped spread it (they thought it was spam), and went to a meeting. When he came back, he logged into Twitter again and used some tools that measure certain activities on twitter, and discovered that #followfridays had taken off! It was in use by people on Twitter from every corner. Pretty soon, people were just using it, and did not even associate it with Micah anymore, they were just spreading Twitter love for people who they liked to follow.

Because of the interest, Micah has now created a website called Follow Fridays.

This is one example of one hashtag, made useful by the people, for the people. So, you could make up a hash tag right now if you wanted. If it's catchy and fun to use, it just may become an "official" Twitter term!

E! News & The Daily 10 - what they want and how to get on

It's time for another installment of pitching tips.  Today we're going to talk about how to get on E!  News and The Daily 10.  Just yesterday we talked to the an amazingly helpful producer from E! who gave us the skinny on what they are really looking for.  Believe me, they know exactly what they want and it's important that no time is wasted on your end or theirs with a bad pitch.  So read up and as always, happy pitching.

E! NEWS:

Think of E! News as Daily Candy but on television, with a celebrity twist.  Just like our Daily Candy pitch tips this program wants products and experts with a WOW factor.  This means products that are fairly new, not items that have been on the market for years and in every publication known to man. 

These days, E! also prefers that your product is reasonably priced.  Unless they plan on using your product for a special splurge segment or you have a major celebrity attachment or breakthrough story, save the thousand dollar handbags and uber-expensive jewelry for another pitch.

Speaking of celebrity, this is a very useful and almost necessary component of your pitch when reaching out to E! News.  Remember, you're pitching an entertainment and celebrity focused show, so it's important to show that your product or service has a celebrity tie-in, or at least that you can spin it towards a Hollywood trend.  For instance, if you create amazing products for babies or new moms, perhaps you should focus on the Hollywood mommy trend, or include it in a story about actresses who are expecting.  Awards season time?  Talk about red carpet trends or make-up tips that any gal can follow at home.

Finally, when pitching E! News remember that even though it's about celebrity news, it's still a short-lead media outlet that wants stories that are current, relate to what is going on in Hollywood and the world, and they like to know things first that are fresh!  So use the same techniques you use to pitch local or national short lead press when pitching E! 

The Daily 10:

The producers who work with E! News also produce the Daily Ten, and the rules are fairly simple - follow the same rules as E! News pitching, but add a step - you should be able to attach your product or service or event (legitimately) to three well known celebrities.  Here's another pointer - attachment does not mean photos from a celebrity gift suite!  Attachment means: "Uma Thurman bought this for Kate Hudson, Rachel Bilson is wearing this in a photo (that you can supply), Jennifer Hudson goes to this spa on a regular basis", etc.  As always don't lie or stretch the truth - this won't make you any friends, and at the end of the day, you'll still have to prove your celebrity attachment so be careful. 

Final thoughts?

  • Talking to our producer there were a few things beyond the above that she realy wanted to get across:
  • Help her out!  Be the person she knows she can call and immediately get samples, photos, media kits, an expert or more!
  • Don't just sell her the product/service sell her the segment - make it cohesive and informative and in the "E!" format.
  • Ask her how you can help her.  If not through your product, perhaps you can help her fill another segment.  Do that and she'll remember you the next time.
  • Don't pitch her items that you know in your heart of hearts are not a good fit.

Need to see it in action and get a few ideas?  Just flip on the programs and check it out live - or join their live Twitter feed to get the inside scoop!

Read This: In Marketing, Say How to Find You

This is a post that was inspired not once, but twice from people yelling outside of my window. The message, however, is deeply important and supremely simple. Yet, many of us overlook it. So let it serve as a reminder. If it doesn't bring you sales, it may just save your life.

First, let's set the stage: I live in a building in New York City, several floors up. I have windows on all sides of my apartment, and it is generally quiet, save for chirping birds, emergency sirens, and the occasional store-front protective metal door being closing at night. I am a Home Office Worker who has been working from home for two years.

LESSON FROM THE YOGI BEAR CHRISTIAN CLUB
Every summer afternoon at 3:00pm, a group of young adults get onto a microphone, and start yelling about a Yogi Bear Club where they are going to provide entertainment of some sort to kids. The yelling begins at the strike of 3pm every day, which is very distracting, and all I can do is wonder where they are. I have been outside during these afternoon hours to run errands, but have never seen this club meeting. I picture it to be a giant puppet show out the side of a truck, but have no idea. Only recently did they start mentioning Christian things, so I have learned that they are associated a faith-based related program of some sort.

In the winter, they have stopped their shows. For Easter, they did a special edition, and fired up the microphones at 1pm. They were shouting: "Come on! It's time for the Yogi Bear Club! We're going to start, it will be fun, etc. etc." After several of these encouraging announcements, they finally stated what they were doing: an Easter egg hunt. And not long after that, they finally stated: "Get up! Get out of bed! Come down to W. 103rd and Amsterdam! We are having an Easter egg hunt! Get out of bed! Come see us at W. 103rd and Amsterdam!"

By jove! An address! After all of these years! It occurred to me in that moment that for two years, they have never stated this. Or stated it once and did not repeat it. Not only that, but their language shifted to one that was speaking to people in buildings, who they presumed were sleeping. If this had been a Home Office Rally of some sort, had they said "Get off of your computer and get some fresh air!", that might have done the trick for me.

What I learned: They had neglected to state the most obvious piece of information that could get me there: their address. And, they thought about their audience and what their audience may be doing, and used a message that appealed directly to that audience. Business owners may forget this when they are Twittering, and forget to mention a website of where to find something. Or a postcard design may have a website address in an hard to notice spot. I know I've done it.

LESSON LEARNED FROM A PERSON STRANDED IN AN ELEVATOR
As I was developing a website proposal for a client, I heard a one-word shout outside. I heard it a few times. Sounded something like: "Bob!" I wondered if it it was a person in distress, but decided that it was not. The sound got closer, and I imagined that it was a woman looking for her son or lost dog. She started to speak a sentence, that sounded like: "Bob! Come home!" Eh, I ignored it and put full concentration back into my proposal.

The shout continued, and suddenly the word "...elevator..." floated into my open window. Now "elevator", spoken by a shouting person, can only mean one thing: they are stuck. I ran to my window, and shouted: "Where are you?". She muffled something back about the evelator being stuck. But, I needed to find her. Finally, I shouted: "What address? What building are you in?" And sure enough, she was in my building (our elevator does get a little sketchy from time to time), and I put two and two together, and recognized her voice right away as my downstairs neighbor. The elevator got stuck, but she was not inside of it, rather in the basement doing laundry, and came out the basement doors to a back patio area to call for help. I called our Super, who was 4 blocks away, had him come down to get her, informed her of what I did, and called it a night.

What I learned: Again with the address, and a non-traditional word. The main point of her message was that she was trapped in a building and needed to be found. Calling "Help! Help!" yeilded nothing from anyone for several minutes. And there are a lot of people around her in buildings. Using unexpected words, like "elevator" is what called my attention.

Overall Takeaway: Think extra carefully about your audience. What are they doing at the moment you are sending them a marketing message? Are you emailing on a holiday? Are you emailing during a dead-zone of time? Are you Twittering a very important message about your new earrings that are for sale during a flurry of live Tweeting about the Presidential Debates? Are you bragging about your product, but forgetting to include your URL? Are you selling something niche online and want to improve your SEO, but not using that niche word anywhere in your copy because it is so obvious to you, but if you don't say it, Google will have no idea that you specialize in this?

So. Think about your audience and what appeals to them at that moment. And don't forget to make it very clear on how to reach you. :)

How to use PR to become an "Overnight Success"

I moved to New York City years ago as a former high school teacher with big dreams of finding my true calling and leading an exciting, passionnate, and successful life.  When I daydreamed about doing just that I'd often be playing the song "Only in New York" in my head, which includes the line "want the moon and nothing less....work for years then overnight success".   I couldn't agree more!  These days promises of  "tricks to being famous overnight" are everywhere you look  and "secrets to becoming a national brand" or "how to get on Oprah" are more than abundant.  At the end of the day sure there are some tricks and secrets:  hard work, creating a fantastic brand image, nurturing great media relationships, running the pr marathon (it's not a sprint), and getting great press and sales.  Oh and again, hard work!  But if I HAD to give 4 ways you could speed up your trip to becoming an overnight success from a PR perspective, here's what I would say:

1. Be Known: Make sure the outlets (magazines, television, radio, online) who are great fits for your product or service and who truly could help "tip" you know you.  They should know your name, know your product, know what it does, and be able to think of it when the right story comes up.  They should also like you.  You want to be familiar in their mind not an infamous pest at their weekly meetings.  This means you update them monthly via email on what you're doing ( short and sweet), you send them new product info as it comes out, you follow their columns and programs so you can connect and relate to them, and you only pitch them relevant stories.  You also help them find other great products & stories when they ask- even if they are not yours!

True Story:  I pitched The Big Idea with Donnie Deutsch for a YEAR before one of my clients got her big break on the show - that is the big secret!  After that she was a regular.  How did that happen?  Every month I called and worked at getting to know the producer. I let them know what she was up to monthly, big or small.  I wanted to be sure she was in the back of their minds.  I watched the show, and pitched her story in a way that applied to their show and their viewers.  When she went on the show, she was a great and media trained guest.  Also, during the entire two years we worked with The Big Idea I placed countless other people on the show just to help them (many were not clients) when they were in a pinch and help them create great shows.  Sure I sometimes felt like it was taking forever, but I never gave up.  A year later, BAM!  There she was...and that opened the door to a back and forth with the producer that netted multiple more stories.  My being a publicist wasn't why I got her on the show - it was my patience, persistence, and strategy!

2. Use editorial calendars!  Even if you want to be an overnight sensation in Glamour, Inc, or Better Homes & Gardens the fastest you're going to get there (even if they fell in love with you today) is 3-6 months.  Why?  Because they run off editorial calendars and plan and write their stories months in advance.  That means you have to be sure you are in those stories that you fit into.  How do you do this?  Research every  outlet you want to be in and find their editorial calendars.  If you are a Tin Shingle member you can access them here, and if not you can call the magazines ad departments, search for them online (usually found in the outlet's media kit), or purchase them from a service.  Once you get this outlet's "ed cal" you go through every ed cal topic and find those that fit you. Create a spreadsheet with the topic as well as when it "closes" (when the magazine's deadline is for submissions and stories).  Then create a great pitch for yourself to that story.  If the ed cal listing says who is working on this story (rare as it changes often) pitch it to them.  Better idea?  Call the outlet (find the contact or retrieve it here if you have access) and ask for the editorial assistant.  Then ask who best to pitch for the story, and what their email address is.  Email them with the ed cal subject as the email subject - make it easy for them to know what you are pitching, do it short and sweetly, link to your site, and follow up on the phone in about a week.  Always pitch months in advance, don't wait until a week before the outlet closes or you will be out of luck.

3. Follow Up, Don't Give Up:  Running your PR campaign can be very exhausting - sure that's the truth!  We wait and wait for a hit and sometimes it's frustrating - but don't give up!  It is truly a marathon, not a sprint.  Create a schedule so it doesn't suck up too many hours a day, and so that you know what you are working on every day, and you feel like you're making progress.  Create a campaign plan so you are always making forward progress, not sitting on your hands waiting for a call back.  Make sure that you follow up with your contacts ( with new information) monthly.  Work on that relationship!  The hardest thing about PR is often feeling like you want to give up - but don't!  If anything, re-evaluate your course, your campaign plan, and who you are reaching out to (as well as how you are pitching them) - maybe it's time to make some changes!

True Story:  In the case of placements that took more than one pitch to land, I've always landed it due to a new approach.  That means after hitting a wall with a certain pitch after multiple tries, we re-evaluate the pitch and the target media, and try a different approach.  We think it out, make a strategy, and go after it.  Often, the change is the magic bullet.  We also follow up constantly when we know it's the right angle and perhaps the wrong time.  We also re-evaluate how we are wording our message - maybe it isn't being understood!  When it's the right message, right time, right product the placement happens quickly.    

4. Network and Reach Out: Writer Karen Salmansohn , often says to me,  "the more people you know the luckier you are".  I couldn't agree more in the case of PR.  Sure you have to know more and more media contacts, but networking with other small business owners and entrepreneurs will also lead you to people you need to know to get placements - in fact it's a necessity!  Many of the brands who you see make it "big" have powerful PR agencies behind them who have strong media relationships and nevertheless are working tirelessly to give their clients great visibility.  If you don't have that luxury just yet you need to work even harder.  So you get out there and network, act as your own brand ambassador, meet other entrepreneurs who will refer you to media contacts they have worked with because they like your story.  Be sincere, and get to know people in your niche, as they will often lead you to other people you need to know.  Be sure your name and your company are on the tip of people's tongues when they find out someone is working on a story that you could be a great addition to.  In the same vein, be a good person when you network:  show gratitude when people help you, help others, refer others, be open about how you could use the help and who you need to know (put it out there, it will come back to you!).... Be the type of person people not only know how they can help, but who people want to help!

True Story:  I myself refer amazing contacts to amazing people daily.  I do this because I know what they want to accomplish with their pitch, and that they are good people.  It's true - people like to help good people who are on top of their brand message and work hard.  Be one of those people!

Now work on those four things, and I promise you, we'll be hearing about you and millions across the country will marvel about how YOU became an overnight success!

SEO Tip: Obvious Terms are Often the Least Searched

Here's an SEO tip for you: If you are looking for reasons to post content on your blog, look in Twitter. People are always asking questions, and I'll bet you can answer one of them. For example: a Twitter person asked no one in particular: "What is a hashtag?" If you are in Twitter, you will know that you have seen the symble that looks like this: #, commonly known as the "pound sign." As a person who works with social media, and answer question like this often, I know two things:

1. This is a small question that many people want to know the answer to.
2. Twitter has a vocabulary unto itself. Before Twitter came into my life, I know the # sign to be referred to as the "pound sign". "Hashtag" was a fancy new Twitter term.

As and SEO person, I know that if many people are asking a question, then there are lots of searches to be had from the search engines for this very answer. However, I have identified my first response when thinking of that term - which is so commonly "hashtag" in Twitter - to be "pound sign" in my own brain. Guess what? There are many others like me, or the early me, before the term "hashtag" became normal in my vocabulary.

That means that I have two ways of gaining searches for this question. I can deduce that the people asking this question are Twitter newbies. Therefore, they may not know the official term of the tag. People will ask:
"What is the Twitter hashtag?"
and
"What is the pound sign in Twitter?"

Yes, they may even type those very questions into Google, and I want to position my blog to catch them. Therefore, I have to use both the "hashtag" term and the "pound sign" term in my blog post title, overall body copy, and in any text or image links. I experimented with this by writing a post that defines the hashtag or pound sign, and uses both the "hashtag" and "pound sign" in the title.

What has been the first search result to come in? A result for the "pound sign". Does this mean that more people are searching for "pound sign"? Not necessarily. But it does indicate that not very many other websites thought to target that term, so my blog will rise above the competition and get those searches, ripe for picking.

 

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How to Make the Most of your Spring/Summer Trips: Expert on Tour

It's that time of year when many of you are planning  quick getaways for your spring or summer vacations.  Even if this only consists of a road trip, here's an idea that could possibly net you more brand buzz, more sales, and give you a couple hours of "fun work" to log, meaning you can enjoy the rest of your vacation that much more!

Expert on Tour:

While packing your swim trunks or hiking gear for your upcoming vacations/road trips, be sure not to forget your media kits and a great tv outfit - as it could well be time to take your expertise or cool business story on the road!  If you have a business that can share some seasonal tips (lean meals for summer, how to create a staycation at home, family road trip advice,  must-haves for summer fashion, how to keep the kids out of trouble in the summer, etc) or if you are an expert with a great story and bit of advice to share, why not think ahead and try to book yourself some press in the city you are visiting.

Why not?  This is what pr firms do, why shouldn't you?  Call ahead to news stations in your destination city and pitch yourself as an expert on tour.  Have a one-sheet ( one page:  short bio, talking points, headshot) and some great segment ideas ready to go.

Be sure you include contact information and the times and dates you will be available.  Any old reels or media you have that can support you as an expert is great to include here as well!  Then pitch and follow up beginning 6-8 weeks before your arrival, in order to time their calendar. 

The more seasonal or relatable the story the better - so think about how you can spin yourself into a great short lead story!

TIP:  to find the best media information for the city you are visiting just google their local news stations and call the information desk or news desk number, which is always provided online.  Bonus points if you read through the website first to get familiar with the studio and networks style and reporters!

Bon Voyage!

The World is Atwitter - Customer Service and Anti-Communist Movements

Business as usual at Twitter. Yesterday, an anti-Communist revolution of sorts was launched via "pass it on" messages sent via Twitter by people organizing the rally in the former Soviet republic of Moldova. According to an article at Google, mobile service was cut off intermittently during the day when protests apparently got violent. Also according to the article, there was no central organizer, but a mass of youthful bloggers, Facebookers and Twitterers who showed, seemingly within "minutes", to join the protest. (note to self re branding: when organizing a movement or spontaneous book club meeting via Twitter, it is important to have a central point of organization). Needless to say, this is how Twitter is becoming a way of life.

As for customer service, today, an AT+T line was cut in Silicon Valley, affecting numerous residential and business consumers. Those effects can spread accross the nation or the world. When businesses based one the west coast, such as Vertical Response, lose power, so do people who were planning on sending newsletters through that service on the east coast. Both Vertical Response and AT+T kept their customers abreast of the situation via Twitter (Vertical Response used @VR4SmallBiz). Twitter was apparently not affected by the power outage.

For you New Yorkers who are hatching into Spring, we hear that Social Diva may do a spontaneous social gathering of cocktails in the city...that green light would come from @socialdiva...

Are You Using the Entrepreneur Directory?

Hey Ladies

 I'm going to make this short and sweet - it's nearly a holiday weekend and though I, like many of you, will be working as usual, I'm hoping to reach a few of you this way before you take off with a special message......

Always be sure you update your listing in the Entrepreneur Directory on tinshingle.com.  I am constantly sending it out to editors, producers, and stylists because it is the easiest way for me to share all of your brands, give them options, and make it quick, simple and linkable.  Because of this it's important that you always have your most up-to-date info, product links, contact information, and be sure you're in a category that relates to your product!

Just yesterday I pulled from the directory for The Martha Stewart Show, E! Online, & ABC News.  

We can't decide what they pick or what they need, but we can be sure we are presented to the best of our abilities in a clear, well branded, and easy to reach entry!

Happy Holidays if you are celebrating!

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