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Exclusive Offer: See Tory Johnson at the Shift with Tory Event in YOUR Area

Tory Johnson has sprinkled her fairy dust on Tin Shingle for years - even before Tin Shingle actually existed! I met her when I was running my first business and she was running her first business, Women for Hire.  We then reconnected when co-founder Katie and I first began working with entrepreneurs, and what can I say, sparks flew! I loved what she had done for herself as an entrepreneur and what she was doing to inspire and motivate women in business around the country.  Little did I know that was only the beginning...

Since then, Tory has propelled herself (through hard work, intriguing content and an awesome platform) to regular contributor spots on Good Morning America and ABC News, has launched and grown the nationally celebrated Spark & Hustle Tour (which many of our readers and members have attended) and is now at the start of another major event: the release of her latest book, The Shift: How I Finally Lost Weight and Discovered a Happier Life, and an accompanying national tour.  Is that all? Oh no! If you follow Tory like me, you'll also notice that though the buzz has been growing, Tory has been shrinking (as evident from the book title)! Oh yes, she lost more than 60 pounds in a year (hello!) and more than that, she shed the habits that were holding her back from her best self and life.  She "shifted" her mind and life and that new mentality and the "hows" we can all use to make that happen are a part of her Shift with Tory tour and the The Shift book.

Why are we telling you all about this?  Where do we fit in and where do you fit in?  Well we've been working with Tory for years, shooting segments with her on ABC News, sharing our members with her for her Good Morning America segments and I've even had the amazing chance to join her Spark & Hustle tour as a speaker when it hit New York City.  I'm beyond excited to share that I'll be able to catch her when her Shift with Tory Tour hits New York City this September.  And we'd LOVE to see you there! Don't worry if you're not in NYC, there are events around the country, and in each of them Tory will be sharing her 5-step program that will help you get the happier and healthier life you deserve.  At Tin Shingle we believe that a successful business is a holistic business, a business that takes care of the people running it and their families as much as the company itself.  Tory's message ties into that perfectly!

So how can you get in on the fun, and how can you get in on it with an exclusive discount?  Head on over to the Shift with Tory website and when selecting which event you'd like to attend use the code TINSHINGLE at checkout and you'll get a 25% discount off your event series purchase!

I've always known Tory was dedicated to the health and happiness of our business and that is one of the many reasons I'm one of her biggest fans.  Now that she's tackling our personal happiness and health (which is directly related to your biz success in my opinion) I'm even more thrilled!  It's time we all SHIFT into the place we long for and deserve!  Commit to it today via this event series (and if you're in New York City come see me in person as well)!

Dream Come True: Hudson Henry's Good News Granola Featured on Today Show with Kathie Lee and Hoda 4th Hour

Hudson Henry Good News Granola on Kathie Lee and Hoda Today Show 4th Hour

This morning, I was watching the Today Show at my sister-in-law's house while on a family visit. I watched a few segments that featured some products and organizational ideas (that possibly were sourced by organization experts in other small business communities like In Good Company), and I thought about Hope Lawrence at Hudson Henry Baking Co., and how her dream (as stated even on her packaging) is to have her "Good News Granola" featured on the Today Show. She's been working towards that dream and it's actually how she found Tin Shingle: she wanted to get on the Today Show, and discovered that our business membership program had the components to make that dream a reality.

After making my children's breakfast, I'd actually turned off the Today Show so that I could focus on getting them dressed and getting out the door. Moments later, Sabina, Tin Shingle's co-founder and my business partner, emailed me saying: "It happened!!"

"What happened?", I wondered. I dove into the email to learn that Kathie Lee and Hoda just aired a feature of Good News Granola as one of their Favorite Things. (It's also my favorite granola snacks that is always stocked in my cupboards...)

!!!!!!!!!!!!!!!!!!!

What a glorious way to start a Monday!  Now here's something you should know: Tin Shingle is all about empowering entrepreneurs like Hope to build buzz - that's what we do, day in and day out.  We demystify PR, social and online marketing via education, motivation tools and tips so that you can be sure people hear, see and read about your business.

The founder of this granola company that was featured on the Today Show, Hope Lawrence, is a member of Tin Shingle and is especially inspiring to me because she is a mother of two boys who started her granola business so that she could build a business and raise a family. Every decision she makes is made around her family. She doesn't move as quickly as other entrepreneurs because she's on a family vacation, or picking up her son, or is baking granola. But she does it at her own pace. Sabina and I call that a "holistic business" approach, and it's one we try to live by as well. Very often, entrepreneurs in our field don't have families, and they have many more hours in the day and night to grow their business. But the pace of a entrepreneur with a family is slower, and that pace just paid off for Hope.

How Hudson Henry's Good News Granola got featured on the Today Show with Kathie Lee and HodaHope landed this segment with persistence, patience and by following Tin Shingle's Membership Program. She used several Tin Shingle membership tools to help her get featured on the Today Show. Here is how Hope got featured on the Today Show with Kathie Lee and Hoda:

  • Hope read our (free) articles in the Ask the Expert section to learn how to pitch the Today Show and Kathie Lee & Hoda 4th Hour.
  • She attended our #PRTuneUps including the virtual classes about how to land a spot on a morning show.
  • Hope used our community and resources to check and get feedback on her pitch to strengthen it before she sent in to the show's producers. This helped ensure her pitch was in tip top Today Show shape.
  • Hope used our Media Contacts to pitch her product to the right producers.
  • Hope then used strategic emails to follow up with the producers and then waited when she needed to. When she had questions she took them to our Community Forum to get thoughts from others who'd been in her position.

And really, Hope had hope for her product, created fantastic packaging, has a darn cute website, and has enough spunk and "wow factor" that her brand was a fit for the show.

We are so thrilled!

See her packaging here, which truly illustrates her belief in the power of good messages. She states her mantras, one of which is to "Ask for what you want". See the first sentence in the packaging "My dream is that this little granola company will allow me to spend my days with my boys and land a spot on the Today Show":

My dream is that this little granola company will allow me to spend my days with my boys and land a spot on the Today Show.

 

Done. Mission accomplished thanks to Tin Shingle's Membership Program.

Free Marketing Tips and Advice

Tin Shingle's free newsletter gives you marketing ideas in social networking, SEO and PR, sign up for it here!

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Get The Word Out About Your Business

Want smart ideas and strategies for marketing and getting the word out about your business? Tap into Tin Shingle's Membership Program and PR Center, designed for businesses owners, marketers, artists and makers who want more exposure to the awesome brands they have created and need to promote. You need clever social media strategies, PR and validation from magazines and blogs, and a supportive community to be the wind beneath your wings as you constantly put your business out there.

Tap into a membership with Tin Shingle and instantly get these awesome resources:

  • Media Contact Lists: Over 3,000 names of people in the media who want to know about your brand and what you offer.
  • Training in How to Pitch the Media: Yeah, that's right. You can email magazine editors and TV producers to let them know about your business. There are effective ways of doing this. Tin Shingle trains you in the best approaches. Pitch the media like a pro.
  • Hashtag Cheat Sheets: Tin Shingle's super-sleuthers have cultivated a gold mine of popular hashtags you could be using to get more exposure to your posts in Instagram and Twitter.
  • More PR and Marketing Tools: Tap into ways to amplify your brand. Learn more about a monthly membership with Tin Shingle here.

#SmallBizWedding: An Ode to Service Providers, Inspired By Our Wedding Coordinator

As service providers we often question ourselves and our ability to charge "X amount" (or even grow a major business) for something we do well, something that comes naturally to us or something we take great joy in.  I know this because for years I worked as a full time service provider and I can promise you that from time to time the outside chatter from clients, my own self-doubt and fears, my desire to keep my client roster full and information about what "he or she" (other people in my business) were charging distracted me.  Now my life is filled with talking to service providing entrepreneurs on a daily basis via Tin Shingle and business coaching and I once again find myself hearing their fears and self doubts.  Those who are at the start of their service provider journey are curious whether anyone would pay for their expertise/services/skillset.  Those who are a little further along in their business journey are often undercharging their clients for a multitude of reasons.  What does this all have to do with my "Small Business Wedding", you're probably wondering?  Glad you asked! Let me tell you...

As anyone who has been married (or has been part of the wedding journey of a close friend of family member) can tell you, service providers (wedding coordinators, photographers, florists) make up the majority of your wedding budget.  While working with our own team I was reminded in a major way about the value of service providers.  We hired people who do what we do not do, what we are not trained to do, what we do not excel at... people who have spent years perfecting their skill.  Our wedding coordinator Mystique is the perfect example of this type of person and situation and working with has really driven home a lesson every service provider must take to heart. 

As a very un-bridey bride and a very busy entrepreneur, I have never scoured wedding magazines, created bridal timelines - heck I never even thought of answers to questions like "how will the programs get to the church?" or "what order to the bridal party walk out in and how will that be timed?" or "what is the timing of the entire wedding day from start to finish?".  I do not know.  But Mystique does.  She LIVES for this stuff.  Her attention to detail is impeccable, her attitude is always positive and you can just feel her love and committment to what she does as a wedding coordinator - it comes across in every phone call we have or email she sends.  Once while I was freaking out about the day of timeilne she actually said "I love doing this stuff".  She has sent me lists filled with tips and reminders I'd never have come up with on my own.  She has calmly outlined our entire wedding weekend.  She is coordinating vendors and arrival times and things that I simply do not have the time or ability to care about or understand.  Most importantly, she is what I'll now refer to as my own personal Xanax.  She is keeping me (and my mother) calm and will surely do so on the big day (in nine days!) which is truly priceless.

Throughout this journey Mystique has been one of the most integral and valuable parts of our wedding, she truly is running the show more and more as the big day approaches.  Every time I send her a (frantic) email she returns one (promptly) that instantly calms me and answers my questions.  This is her world, she understands it and she is guiding me through it.  She has done this one to two times a weekend for years with her team and they've got it down pat.  Because that is what great service providers do!  And that is why they are worth what you pay them: we hire people to do what we cannot do and to make what we are working on (a wedding, our business, or body, our lives, our pets, or homes, our website, etc) better. 

As service providers you must stop questioning your worth, your pricetag, your usefullness.  Whether you help people get physically fit or help people get their taxes in order, they come to you because you are the expert!  You most likely take joy in what you do, the service you provide, which is something they probably feel the opposite about.  They come to you to make some part of their life better and you must charge accordingly, to allow yourself to keep doing this service and keep making people's lives better. 

Do you love what you do?  Does it come easily and naturally to you?  That doesn't mean you should charge less or feel guilty about making it your job, it means it SHOULD be your job!  The work that I'm most successful at doing does not feel like work!  True story!  I love when I work on Tin Shingle or strategize with business coaching clients.  It brings me great joy.  And we still charge for it.  It allows us to keep doing good, keep changing lives and keep doing it well.

I'm writing this today because I have the time to, because I'm not tied down going through mundane wedding lists because I have someone whose capable hands my wedding is resting in.  It feels good.  It feels worth it.  I urge you as a service provider to remember your worth, remember that you have a skill people need and your customers do not possess.  Own your worth, celebrate it and use these positive, self-affirming beliefs and feelings to help you lead and grow your business!

Missed the other #SmallBizWedding posts?  See here!

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#SmallBizSpotlight Featured Member: GiftSender

Gift Sender Smart Gift Card

There is more happiness in giving. I think it is safe to say that is a time proven truth. We however live in the 21st century when people check their mobile phone up to 150 times a day!  The team at GiftSender has been motivated by these two facts and thus produced an ingenious 

way to remind, show, and remember your loved ones and friends how much you care.  

What a better way to give a gift card, then from your mobile device straight to another one.  It only takes seconds. No more searching through racks at a store, to then have to send it to the address of a friend.  Now, you can do it all from your own phone, and send it to any other smartphone instantly. How many times have you left to go shopping and realized at the register you forgot the gift card at home!? Ugh.  With this practical app, the recpient will have the gift card with them always.  You even can let them choose their own gift by sending them GiftSender Bucks.  The virtual money allows your loved one to choose which gift card means the most to him.  Some brands available are Barnes and Noble, Athleta, Lowes, and Fandango.  The end result: a smile on both faces!  

GiftSender all started in Irvine, California and continues to grow to with the app now in English and Spanish. The app is available for smart phones including the Andriod and Iphone.  This week we sat down with Barbara Alvarez, GiftSender's PR and Marketing Director, to learn more about their innovative story. 

What inspired you to get started?
We also believe that there is happiness in giving and receiving. We enjoy receiving gift cards from friends and family as much as we like gifting them. So what better and innovative way to send and receive gift cards instantly via your mobile phone.
 
What was your background? Was it in what you are doing now?
We at GiftSender are group of very creative persons. We have a passion for designing and building disruptive technologies, software, mobile apps and products.
 
What challange have you had to face that led to a big growth for your company?
Learning to manage people and issues that arise on a daily basis.  Sometimes by the hour. Facing each challenge by seeing it as an opportunity to excel.
 

GiftSender-gift cards for Android and iPhone

What do you have going on in your business right now that you're excited about?
1.The launching of GiftSender 2.0 version with new added features.
2.Making the app also available in Spanish to advertise to the Hispanic market. 
3.The launching of a powerful marketing platform for brands to send special promotions, discounts, and gifts directly to our mobile app users.
 
Where would you love to see your business in 5 years?
For GiftSender to be a household brand in mobile gifting and a worldwide application to buy, send and receive instant digital gift cards to anyone in the world.

Martha Stewart's American Made Awards for 2013 Now Open for Voting

Martha Stewart's American Made 2013 Awards

This year's American Made Awards from Martha Stewart are open for your votes! Just gaze at the amazing nominees and you will get the feel for how exciting this contest is for visionaries, crafters and entrepreneurs in America.

Some of our Tin Shingle small business members have entered the contest, and we are pulling for them! Thanks to the visionaries behind these brands, we have beauty and good food in the world!

Please vote for our member friends!

Vote for Effie's Paper in Martha Stewart's American Made Awards EFFIE'S PAPER
effie's paper is an on-line paperie offering fine stationery that will satisfy the needs of busy moms, professionals and social butterflies!
Vote Now >

Vote for Hudson Henry in Martha Stewart's American Made Awards

HUDSON HENRY
Our small batch Good News Granola has goodness inside the bag and “wisdom” outside with positive thoughts and kind words on the back label.
Vote Now >
 

Vote for Hipknoties in Martha Stewart's American Made Awards

HIPKNOTIES
Hipknoties 1 Garment 30 Ways. From beach to city. From diaper changes to closing deals. From nightclubs to a formal affairs. Your body. Your Way.
Vote Now >
 
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Four Quick Business Lessons Inspired by Justin Timberlake at the VMA's

I'll admit it.  I watched Justin Timberlake  - and the rest of the MTV Video Music Awards including the spectacle that was Miley Cyrus - while I waited with bated breath for NSYNC (a childhood crush) to reunite. I'll also admit that while I wanted to snark about him as I had done with most of the show up to that point, I couldn't.  Why?  Well to be quite honest, I thought he did a spectacular job.  He performed live, he performed flawlessly and oh my goodness can that man dance.  He was confident, his moves were tight, he owned the stage and it was almsot difficult to remember that back in the "NSYNC Era" of my life, Justin was the member that was "yours" (the t-shirt you got to wear, the one you pretended you would marry) if you didn't "call" another member fast enough.  We all remember early-days Justin: curly hair, ridiculous outfits, voice that was just leaving puberty.  He was the runt of the group and I was not going to be his pretend girlfriend. 

While explaining the intricacies of my NSYNC devotion to my befuddled fiance it dawned on me: Justin's trajectory from the stages of Star Search (which he lost by the way) to his NSYNC boy band days to his epic solo career is chock full of business lessons.  It actually served as some late night inspiraiton to me as an entrepreneur and I hope it will do the same for you today. 

Here are my favorite takeaways from the JT School of Making It:

#1 - Don't let your past failures dictate how you believe your future will be: 
If you're old enough to remember Star Search you'll know that it was MAJOR.  Justin could have lost and thought, "Man, I guess that's it. I did not get those four stars everyone covets."  But he didn't.  Instead he went on to land a role on the Mickey Mouse Club, and the rest is history.  That gal who beat him?  I don't even remember her name...

#2 - Just Because You're Not the Lead Singer in the Band Now, Doesn't Mean You'll be Back Up (or Sharing the Spotlight) Forever:
Clearly Justin wasn't the star of NSYNC when the band hit in 1995.  He was the young one, the one with the bad hair, the slightly awkward one.  You wouldn't have looked at the band and said "well that Justin, he's going to be huge someday."  But I bet Justin thought that.  And slowly he transformed into that person, and by 2000 I'd say he was well aware he had become the "lead singer" of that band.  If you ever particpate in our #TuneUps you hear me say that you must be the lead singer in your own band and be loud and proud about it if you want to make it.  Obviously that's a symbol for really claiming the spotlight without fear and owning the stage of your life and business.  If you're not there yet don't worry.  Let JT be a lesson to you...your time will come. If you...

#3 - Do Not Believe the Naysayers.  Believe Your Hype:
Remember when Justin finally went solo?  He started performing with his guitar and piano, he put himeslf out there, he left the band that had made him who he was in many ways (at least in the public's eyes), and people talked.  And it wasn't always favorable.  In fact even now, with all of his success, they still do.  People love to give their own opinion about what you do and how you do it, and the bigger you get, the more people will have opinions on it.  Despite his Grammys, Emmys and yes VMAs, peope still have "hate" for Justin.  But does he cry in the corner or throw in the fedora?  Heck no!  He believes his hype, he keeps working hard, he clearly follows his passions, and he obviously loves what he does.  Critcs me damned.  He loves it and he performs it with confidence.

#4 - He Works HARD:
No I don't hang out with Justin as he rehearses nor do I have an insider's view into his daily routine, but I can promise you that man works hard.  When I watched him dance last night (again, flawlessly) and observed him own the Barclay's center I even said it out loud, "MAN does he work hard."  Great things don't come with out it.  There is no shortcut to fabulous.  You don't put on an amazing show or turn out an amazing business with out it.  Sure you can still have fun (every step of the way), but to think that you will be epic or semi-epic or even do well enough to pay your bills and go on vacations supported by your own business, well you're just going to have to work very hard.  You have to perfect your moves, the choreography of your own business operations, train your business voice, face challenges, learn from failures...How hard will you have to work?  Why don't we let Justin (in his own words, from his Playboy interview) tell you:

“I think people sometimes don’t pay enough attention to what they do. I’ve done well, but the reason is pretty simple: I’ve worked my ass off. Anything I’ve done well has taken many, many hours of preparation. And then the trick, of course, is making that work look invisible.”

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#SmallBizSpotlight Featured Member: Emily Gimmel

Emily Gimmel for Graceship Women's Laptop Bags

Lousiville, Kentucky's Emily Gimmel is not only a rock-star TV reporter,  but she's also a new (incredibly chic) designer and entrepreneur, serving as founder of of GRACESHIP a company that creates stunning laptop bags for women. Her success came from a healthy dose of determination, a few risks, and a major go-getter attitude. She now has the satisfaction of knowing her personal and practical need for a travel bag has turned into global, must-have, accessory. A little disclaimer for all of us who have the travel bug or are regularly on business trips: after reading this week's #SmallBizSpotlight you will probably justify your need for Gimmel's bag for your next journey. Enjoy the ride and take home a GRACESHIP tote in your favorite style today! 

What inspired you to get started?
Every computer bag seemed too masculine, too sporty or just tacky! I began visualizing the perfect product that could enhance my mobile lifestyle and my wardrobe. I wanted something I could carry both to the office or to drinks and dinner.

Soon I found myself quitting my TV career, moving home and setting out to design, create and sell my own brand. I’ve always enjoyed enlightening and connecting with people and creating things, whether it is stories or products. But being able to do it on my terms to tell my story was a dream of mine. At GRACESHIP, I create products for women going places, figuratively and literally.

 

Signature Collection of Women's Laptop bags

What was your background? Was it in what you were doing now?
I grew up in the beautiful Louisville, Ky with a entrepreneurial family and a passion for journalism. In high school I began making a name for myself as a contributing reporter on teen issues for the local news station WAVE-TV while simultaneously hosting a daily radio show for 98.9 KISS FM. I even became the state's first CNN Student News Bureau certified reporter.
 
After college I pursued a career in journalism and celebrity reporting which took me all over the U.S. After years of hard work, I found myself interviewing celebrities such as Ashton Kutcher and Kim Kardashian as an entertainment reporter in Las Vegas and appearing as a cast member of the show Southern Belles Louisville on SOAPNet. A life quite different than the one I live now.
 
Creating a product out of thin air and bringing it into tangible light with no experience was the biggest challenge I have ever endured in my life.
Realizing a need for a fashionable laptop bag for women after a layover in the Atlanta airport 2008, I left the lifestyle of an on camera media personality
and focused on building a global business back in my hometown. I began designing a line of bags and preparing a business plan that would eventually become GRACESHIP in 2012, giving women everyw
here a laptop bag they could feel and look great carrying.
 
What challenge have you had to face that led to a big growth for your company?
The idea is definitely the easy part, when it comes to starting a business. Creating a product out of thin air and bringing it into tangible light with no experience was the biggest challenge I have ever endured in my life. But after overcoming all the obstacles of a product and company development, all the hard work pays off when your dream finally becomes a reality. Nothing is more gratifying than the feeling you get after generating your first sale. It is incredibly fulfilling to know that people want to pay you money for your idea.
 
What do you have going on in your business right now that you're excited about?
We're growing, especially internationally, and people are taking notice! Just seeing how the hard work of my company has really payed off is so exciting. 
 
Our efforts in marketing and public relations from the past year are coming to life and more news sites and magazines are checking us out.To see my bags being shipped to France, Australia, England and so many more countries shows a simple idea can have a global impact.
 
 
Graceship Laptop Bags for Women
Where would you love to see your business in 5 years?
I dream of GRACESHIP becoming the authority for women in tech and travel accessories. My business is such a unique niche market and as we continue to grow and expand the brand recognition with also grow. 
 
I have so many new ideas to advance women's tech and travel fashion that I would love to see come to life. As we continue to expand I can't wait to allow these products to be born. 

The Spin Class Challenge: You Overcome YOUR Fears & I'll Overcome MINE!

The gauntlet has been thrown down...  A challenge is underway... You are invited to join in...And the best part?  This challenge, should you choose to accept it, will better your business, your outreach strategy, and by default, your life.  Have I whet your appetite yet?  Here's the deal:

The Background:
Every week I get the awesome opportunity to speak to a live, "virtual studio audience" via the Tin Shingle #TuneUp chats.  We talk about a variety of topics depending on the day that range from entrepreneurship, small business success strategies, social media, press outreach and more.  The talks regularly combine education with motivation (an explosive combination if I do say so myself) and I regularly share personal anecdotes from my own life to illustrate my points. 

Yesterday was no different, and while I was sharing some fail-proof and fear-proof ways to create powerful relationships with the press, I discussed the necessary yet fear-evoking phone call to the press too many small businesses refuse to make.  Sure, email is easier and less scary, but when you're trying to create real, personal relationships with the press or any business contact they often require real, verbal communication.  This is even more true when your target press person or business contact isn't returning your emails for weeks or months on end.  You must make that call.  Even if you've never done it before, you're scared, you hate your phone voice, you're afraid you'll look or sound silly etc.  You must do it. 

While planning my talk about making those daunting yet necessary phone calls to business or press contacts I realized that I was being a hypocrite!  For months *I* I have been avoiding something that is scary, uknown, daunting and new to me.  I have been afraid to go to a spinning class even though deep in my heart I want to, I need to, I'm sort of obsessed with the idea and I'm sure my body (and booty) will thank me.  Yet every week I find some reason in my head not to do it.  Well no more! 

I decided that If YOU as a small business owner can conquer your fear and do something that could be a gamechanger for your business, I will do the same in my own life.  Thus the Spin Class Challenge was born...

The Challenge:
On yesterday's call I laid it out.  I am challenging you as a business owner to think of THREE places you have been avoiding calling.  Perhaps it's a magazine editor you want to share your story or product with.  Perhaps it's a retailer where you want to sell your wares.  Perhaps it's a fellow service provider you want to cross-promote with.  Perhaps it's somewhere you want to pitch yourself to as a speaker.  Name it and claim it!  Write down those three people or places who need phone calls, write down what you want to get out of that phone call (what is "the ask"), and make a plan to make those calls!  The challenge doesn't lie in the result being a success (they can say yes, no, maybe) but it lies in making the call and following up with it until you reach your end result or answer.  The making of the call is your success story.  The saying "peace out" to your fears and "Welcome!" to future opportunities is the win!

Now where does the spinning come in?  If TEN of you do this (come on, ten? I'm making this too easy) I will bravely attend my first spin class.  Scouts Honor.  Speaking of honesty, I'm expecting the same thing from you.  I can't be there with you as you make the calls but I expect you to be truthful in this challenge.  After all, lying about it hurts no one but yourself!  You send me an email detailing who you called, why you called them and what happened, and when ten of you do this, I will strap on my spinning shoes, hop on a bike and face my fear!  I will provide video proof for your pleasure.

So what are you waiting for?  Go forth and make those phone calls!  Face down your fear, give it the side-eye because it is slowing you down, and your business and life are waiting for you to leave it behind!  As I said, the gauntlet has been thrown...let's do this!

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#SmallBizWedding: How it All Began, with Greenwich Jewelers & their Best-Practice Customer Service Techniques

*Miss the introduction to the #SmallBizWedding series? Catch it here!

I've never been "bride-y".  Whereas some girls may have dreamt about their wedding day since their teens, I've spent much more time dreaming about scoring the cover of Inc. Magazine or Fast Company, or building businesses.  That all changed when I met "Mr. H", got engaged and started planning a wedding.  A small business-centric wedding that is.  But I'm getting ahead of myself, we wouldn't be planning this wedding and I wouldn't be able to share the amazing lessons, strategies and product scoop I've gained from our entrepreneurial vendors, had our engagement never happened.  To a small business nerd like me,  that moment was awesome for two reasons: first, of course, was the moment itself.  It was beautiful and special and there you have it.  Second: my soon-to-be husband knew me well enough to steer clear of any big box stores or corporate entities like Tiffany's (a public company, as an aside).  He knew I'd want something from an independent, preferably local retailer, and that is exactly where he found the ring that started it all. 

By picking my ring out at Greenwich Jewelers he not only found something extra special that was crafted by a local independent business, but he began what has become an amazing relationship with one of the most attentive small businesses I've ever worked with.  A business that clearly puts "amazing customer service" at the top of the list in terms of how they run their company from top to bottom.  By doing this they have made us customers for life, and we recommend them to anyone else on the hunt for jewelry.  As the purpose of the #SmallBizWedding series is to share takeaways and lessons you as a business owner can use in your own life, I've compiled a list of customer service strategies we've learned from them that we can all incorporate into our own work!

CUSTOMER SERVICE LESSONS FROM GREENWICH JEWELERS

1. Make time for your customers and realize that sometimes accomodating them and their schedules can mean you're creating customers for life.  Sure, at times that means coming in early or staying a bit later.  I recently learned that the day Mr. H picked out our ring was the same day we drove (or crawled) through traffic post-Thanksgiving trip to Maine.  He then made a mad dash over to Greenwich Jewelers who kept the shop open for him to pick out the ring.  This showed him immediately that they valued him and would make the extra effort to accomodate him when it mattered most.  He still hasn't forgotten this.

2.  Never make your customers or clients feel rushed in making a decision.  Sure we all want the sale, or the client to sign up for a class/coaching session/service.  That said they want to feel like you're answering their questions and they never want to feel rushed or pushed into a decision.  Throughout our "wedding jewelry journey" picking out rings and wedding bands and so forth, Greenwich and our personal associate Robin gave us all the time in the world.  She never acted distracted or put out by the personality trait we both share that makes us overanalyzers.  We never felt pressured into anything.  This made us want to come back and maintain our relationship with them.  Your customers and clients should always feel informed and never feel rushed, whether you're a boutique owner or a service provider.

3. Get to know your customers.  Personal relationships = long term relationships.  Since we were engaged last December, Greenwich Jewelers has not only shared several appointments with us as we pick out bands (and expand my engagement ring post-sprained finger) and they remember what we said about our lives.  They know what we do for a living.  They knew when I was off to my bridal shower and wished me well.  They know what days of the week work best for us for appointments.  They showed authentic interest in how said finger injury was (and were the reason we had it X-rayed in the first place).  As much of as it sounds like a cliche, they became more like an extention of our friendship circle and less of a retailer in our minds.  This is again something that will keep us connected to them and recommending others to them well into the future. 

4. Don't let your customers make bad decisions.  Be gentle with this, but firm.  Now back to said accident.  This past April (less than six months away from the big day) I fell off my bike and in an attempt to protect the ring I seriously jam/sprained my finger.  Now in typical entrepreneur fashion I decided I had way too many things to do and no time to get it looked at by a doctor.  When the day came to pick out wedding bands at Greenwich Jewelers my finger was still so swollen I couldn't even get my engagement ring off my finger to try them on.  In a manner that can only be described as "caring yet stern mother", our associate Robin (who has been with us since day one) urged me to set an appointment with a doctor immediately, get it X-rayed and take care of my finger and myself.  I did just that two days later, and have been on the mend since then.  Sure, in the end the injury required me to expand the entire ring, but what I loved was how Robin took the reins in that situation in a kind yet firm way.  She knew not only what was best for me but what would make sense for their work.  They couldn't create a ring without a true sizing of my finger.  They couldn't just hope that my finger returned to its natural size in time.  As busines owners there will be times when we know that the customer isn't actually right and we have to act and correct them.  It's when they're making decisions that will prevent us from creating the best product or delivering our service to the best of our ability. For those moments, you must master the art of what explaining why things have to be a certain way, why it will benefit everyone, and let your customer see the decision as both necessary and a win-win.

Now your business may not be a jewelry boutique but the lessons learned from Greenwich Jewelers can be applied to any type of company, big or small, product or service based!

Stay tuned to the blog for our next #SmallBizWedding installment where we'll be revealing what tool Pollen Floral Design introduced us to that changed how we create client contracts forever!

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Monday Motivation Mix: Nancy Vaughn, Entrepreneur, White Book Agency Power Play Reveals her Power Playlist

Meet Nancy Vaughn: entrepreneur and PR/Marketing power player.  She's the kind of gal that makes you want to ask "what do you listen to all day long to keep you going?"  What tunes does a woman who has been showered with business accolades including a Rising Star in the Tampa Bay Times and one of the Best in PR by MuckRack.com jam to when taking care of business in a major way? Well, no need to keep asking because Nancy is Tin Shingle's virtual DJ this week and is sharing her power playlist with all of us!

Check out Nancy's Motivation Mix below and be sure to connect with her on Twitter here!  Love discovering new tunes to keep you going through you days and nights?  Find the entire library of Motivation Mixes and their corresponding DJ's here!

 

PLAYLIST OF NANCY VAUGHN, OF THE WHITE BOOK AGENCY

Golden > Jill Scott
Empowering song, great way to start the day!

Crazy in Love > Beyonce
Listening to this song makes you runway strut and makes me (everyone?) want to dance! I feel like I can run longer and faster when this song comes on during workouts.

Sweet Dreams > Eurythmics
Hold your head up/Keep your head up...great song about some of the facts and to keep it moving.

For a Minute > Erica Dee
She's a funky fresh artist I met via Twitter and this song reminds me of getting together with the girls for a night out ~ it's just fun!

Change It All > Goapele
Reminder to make your mark on the day and make a difference.

Let's Go Crazy > Prince

Tell me you didn't hear the guitar and clapping right when you read that!

Mariah Carey #1's
Just play the album and I'm happy.

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