How have you created such a powerful and positive customer service force in Zappos? Even scheduling this interview, the level of positive and quick feedback was notable enough to talk about after we hung up the phone. How do you keep that spirit alive an

<p> It&#39;s a combination of making sure that everyone understands our vision of having the Zappos brand be synonymous with the very best customer service as well as making sure that we hire people that are a fit for our company culture. Our culture is defined by our 10 core values:<br /> <br /> &nbsp;1) Deliver WOW Through Service<br /> &nbsp;2) Embrace and Drive Change<br /> &nbsp;3) Create Fun and A Little Weirdness<br /> &nbsp;4) Be Adventurous, Creative, and Open-Minded<br /> &nbsp;5) Pursue Growth and Learning<br /> &nbsp;6) Build Open and Honest Relationships With Communication<br /> &nbsp;7) Build a Positive Team and Family Spirit<br /> &nbsp;8) Do More With Less<br /> &nbsp;9) Be Passionate and Determined<br /> 10) Be Humble<br /> <br /> You can learn more about our core values here: http://about.zappos.com/our-unique-culture/zappos-core-values</p>